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Frequently Asked Questions

Q: Does Luxe Deluxe offer AfterPay in-store?

A: Unfortunately, at the moment we do not operate AfterPay in-store. However, our friendly Customer Care team can process your purchase through our online store with you in-store, and your purchase can be taken with you.

Luxe Now, Pay Later.

 

Q: Where are our garments made and produced?

A: The Luxe Deluxe story begins with garments thoughtfully designed in Melbourne, Australia. Our knitwear is primarily manufactured in Mongolia, with the rest of our garments being produced in China.

 

Q: Do you have any other stand alone stores in other states?

A: Unfortunately, our Armadale Flagship is our only physical LUXE DELUXE store. We operate a 24/7 online store.

We also have a valued group of Luxe Deluxe stockists who span across Australia & New Zealand. To find a stockist please e-mail: customerservice@luxe-deluxe.com

Watch this space for information on our ongoing plans to improve & expand our in-store Luxe Deluxe experience.

 

Q: Does Luxe Deluxe offer Layby?

A: Unfortunately, Luxe Deluxe does not offer Layby.

 

Q: What is your return & exchange policy?

A: Please visit the following page for details: https://luxe-deluxe.com/pages/returns

 

Q: When will I receive my purchase?

A: Please visit the following page for details: https://luxe-deluxe.com/pages/shipping-delivery

 

For any further enquiries please call (03) 9822 1444 or e-mail our customer care team at customerservice@luxe-deluxe.com


 

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